Refund policy

At Accolée, we want you to love your purchase. However, if you change your mind, you have the right to return your order within 14 days of receiving it, according to Dutch and EU consumer law.

How to Return

Please notify us by email at info@accolee.com within 14 days of receiving your order. Include your order number and the product you wish to return. You may also provide a reason, but this is optional.

After notifying us, you have 14 more days to send the product back to us. Please ensure the item is returned in its original condition, unused except for trying it on as you would in a store.

Return Shipping Costs

Return shipping costs are your responsibility, unless the product is faulty, damaged, or we made a mistake with your order.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. This refund will include the original purchase price and any standard shipping costs you paid.

Refunds will be made using the same payment method you used to place the order.

Exceptions - Non-Returnable Items

The following products cannot be returned or refunded:

Customized or personalized items
Opened items with a hygiene seal (e.g., earrings, cosmetics)
Perishable goods (e.g., food)

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us immediately at info@accolee.com. We will arrange a replacement or full refund at no cost to you.